RETURN AND REFUND POLICY

As we have a 30-day return policy, you have 30 days after receiving your product to request a return.

For you to be able to return it, the product must be in the same condition as when it reached you, meaning unworn or unused, tagged, and in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, you can contact us at info@xixcandles.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products sent to us without a return request will not be accepted.

For all your questions regarding returns, you can always contact us at info@xixcandles.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the product is defective, damaged, or if you received the wrong product. This way, we can assess and resolve the issue.

Exceptions/non-returnable products
Certain types of products such as perishable items (e.g., food, flowers, or plants), custom products (e.g., custom orders or personalized products), and personal care products (e.g., beauty products) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns for discounted products and gift cards.

Exchanges
The fastest way to get the product you want is to return the product you have and make a separate purchase for the new product once the return is accepted.

14-day right of withdrawal in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, the product must be in the same condition as when it reached you, meaning unworn or unused, tagged, and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will inform you after receiving and inspecting your return, and let you know whether your refund request has been approved. If your request is accepted, a refund will be automatically issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@xixcandles.com.